FAQs

FYS Flowers has three convenient locations in the UAE: one in Sharjah and two in Dubai. Each store offers a wide selection of fresh flowers. You can visit any of our locations to explore our collection in person or place an order online.

es, we provide same-day delivery services in Sharjah and Dubai. Whether it's a last-minute gift or a surprise for someone special, we can deliver your flowers on the same day as long as you place your order before the cutoff times (see delivery section for details). We ensure timely deliveries with professional packaging to keep your flowers fresh.

Yes, you are welcome to visit any of our three locations in Sharjah and Dubai. Our store staff is happy to assist you with selecting the perfect flowers for any occasion. Please feel free to reach out to us via phone or email for store hours and directions.

At FYS Flowers, we cater to a wide variety of occasions, including birthdays, anniversaries, weddings, graduations, corporate events, and even sympathy arrangements. Whether you're celebrating a joyful moment or expressing condolences, we have the perfect floral arrangement for every occasion. Additionally, you can complement your flowers with perfumes, and other gifts.

Currently, we do not have a formal loyalty program. However, we frequently offer special discounts and promotions for our customers, especially around holidays and seasonal events. Make sure to subscribe to our newsletter or follow us on social media to stay updated on our latest offers.

Yes, you can place an order as a gift for someone else. During checkout, you can specify the recipient’s details for delivery and include a personalized message with your flowers. If you're purchasing a perfume or other complementary products, you can also have those delivered directly to the recipient.

Currently, we only offer delivery services in Dubai and Sharjah. We are continuously looking to expand our delivery areas, so stay tuned for future updates!

At FYS Flowers, we aim to provide affordable delivery options while ensuring the best care for your flowers. Orders above 300 AED come with free delivery, making it easier for you to send beautiful gifts without extra costs. For orders below 300 AED, a delivery charge of 50 AED applies. Our goal is to offer convenient and reliable delivery options to suit every need.

We ensure your flowers arrive fresh and on time, according to the specified time slots. Orders placed before 9 AM will be delivered between 10 AM and 2 PM. Orders placed before 1 PM will be delivered between 2 PM and 6 PM, and orders placed before 5 PM will be delivered between 6 PM and 9 PM. On Sundays, orders placed before 1 PM will be delivered between 2 PM and 9 PM. If there are any changes to the delivery schedule, our team will contact you promptly.

If you need a special delivery outside of our standard hours, please contact our customer service to discuss arrangements. While we have specific delivery windows, we will do our best to accommodate special requests when possible.

Yes, you can schedule your delivery for any future date. During checkout, simply select the date you'd like the flowers to be delivered. Our team will ensure your flowers arrive on the specified day, and we'll make every effort to meet your delivery preferences.

Yes, we offer tracking services for your delivery. Once your order has been shipped, you will receive an email or SMS with a tracking number to follow the status of your delivery in real time. If you need further assistance with tracking, our customer service team is available to help.

Yes, we offer the option of cash on delivery for your convenience. A 20 AED cash on delivery charge applies to all orders using this payment method. This allows you to pay at the time of delivery in case you prefer not to pay online. Please ensure you have the exact amount ready for a smooth transaction.

nfortunately, once your order has been shipped, we cannot accept cancellations. We encourage you to double-check your order details before finalizing your purchase to avoid any issues. If you need to make a change, please contact us immediately, and we'll do our best to assist before the shipping process begins.

We do not accept returns on flowers or perfumes. Due to the perishable nature of flowers and the personal nature of perfumes, we cannot take back products once delivered. However, if there are any issues with your order, please contact us immediately, and we will look into it.

Yes, you can add perfumes as complementary products to your flower order. We offer a range of luxurious perfumes to pair with your flowers, making your gift extra special. If you need help selecting a perfume, our staff is available to assist you in making the best choice.

Unfortunately, only one discount code or promotion can be used per order. If you're unsure which code to use, feel free to contact our customer service for assistance, and we'll guide you on the best way to apply your discount.

Once an order is placed and confirmed, we are unable to make changes to it. However, if you need to make any adjustments (such as updating delivery information or changing the items), please contact us immediately, and we will do our best to accommodate your request before the order is processed.

You can reach us at info@fysflowers.com via email or call our UAE customer service number at 050 891 0786. Our team is available to assist you with any questions, order updates, or concerns regarding our products or services. We strive to respond to all inquiries as quickly as possible during business hours.

Refunds are typically processed within 7 working days. If you've experienced any issues with your order, our customer service team will guide you through the refund process and keep you informed every step of the way.

Yes, we offer dedicated support for corporate orders. Contact us for bulk or event orders, and we’ll assist you with your needs.

If there’s an issue with your order, contact us within 24 hours, and we’ll resolve it as soon as possible.

Our customer service is available every day from 10 AM to 11 PM. You can place orders online at any time, and our team will assist you promptly during our operating hours.

Currently, we do not offer gift cards.

Yes, we offer custom flower arrangements for all occasions, whether it's for a wedding, corporate event, or a special celebration. You can choose from a variety of flowers, colors, and styles, or discuss your vision with our florists to create a one-of-a-kind bouquet. Contact us at info@fysflowers.com to place a custom order.

We carry a wide selection of fresh flowers, including roses, lilies, tulips, orchids, carnations, and more. Our collection changes regularly depending on seasonal availability, so be sure to check out our latest offerings. You can also request specific flowers or bouquets based on your preferences.

Yes, we offer a variety of high-quality perfumes that pair beautifully with our flowers. These perfumes make excellent complementary gifts or can be purchased on their own. Whether you're looking for a light floral scent or something more intense, we have a wide range of options to suit all preferences.

Yes, you can purchase perfumes independently without buying flowers. Our perfume collection is available for individual sale, allowing you to enjoy the luxury of our scents any time. Visit our store or contact our customer service for more information on available fragrances.

Absolutely! We only sell authentic, high-quality perfumes from well-known brands. Our perfumes are carefully selected to ensure the best experience for our customers. If you have any questions about the authenticity or ingredients of a particular fragrance, feel free to ask.

Yes, you can easily pair a perfume with any flower arrangement as a thoughtful gift. Simply choose your flowers and select a perfume to complement the bouquet. Our staff is happy to help you create the perfect gift package for your loved ones.